Terms of Service

These Terms of Service (the “Terms”) form a binding agreement between you (the “Customer”, “you”) and SIA "MICRON", a sabiedrība ar ierobežotu atbildību (limited liability company) registered in the Republic of Latvia under number 42103081578 (“we”, “us”, “Tagjet”). They govern your access to and use of the Tagjet website, dashboard, documentation and API (together, the “Service”).

By creating an account, generating an API key, or sending a request to the Service, you accept these Terms. If you are accepting on behalf of a company or other legal entity, you represent that you have authority to bind it, and “you” means that entity. If you do not accept these Terms, do not use the Service.

• Authorized User — an individual you permit to access the Service through your account.
• Document — any image, PDF, or file you submit to the Service for processing, including receipts and invoices.
• Extracted Data — the structured output the Service returns for a Document, including field values, tax breakdowns, line items and confidence scores.
• API Key — a credential issued from your dashboard that authenticates requests to the API.
• Plan — the subscription tier you select, with its included volume, rate limit, feature set and overage rate.
• Customer Content — Documents, Extracted Data, and any other material you or your Authorized Users submit to or generate through the Service.

You must provide accurate registration details and verify your email address. You are responsible for keeping your password, two-factor credentials and API Keys confidential, and for all activity that occurs under your account or keys — whether or not you authorised it.

An API Key is shown once, at creation. We cannot recover it for you. If a key is exposed, revoke it in the dashboard immediately and issue a new one. Notify us at support@tagjet.app if you believe your account has been compromised.

You are responsible for your Authorized Users’ compliance with these Terms, and their acts and omissions are treated as your own.

Paid Plans are billed in advance on a recurring basis through our payment processor, Stripe, and renew automatically for successive periods until cancelled. You authorise us to charge your payment method for the Plan fee and any overage accrued in the preceding period. Cancelling stops future renewals; it does not retroactively refund the current period.

Prices are stated in euro and exclude VAT unless stated otherwise. VAT is determined and applied automatically based on your billing country and, for business customers, your validated VAT number, where the reverse-charge mechanism may apply. You are responsible for the accuracy of the billing details and VAT number you provide.

Fees are non-refundable except where required by law. If you are a consumer resident in the EU or EEA, you have a statutory right to withdraw from a purchase within fourteen (14) days; by starting to use the Service within that period you request immediate performance and acknowledge that the right to withdraw is lost once the Service has been fully performed.

If a payment fails, we may place the account in a past-due state, suspend access after a grace period, and reduce entitlements to those of the free tier. We may change prices with reasonable advance notice; changes take effect at your next renewal.

Each Plan carries an included monthly scan volume, a request rate limit and a feature set. Requests beyond the rate limit are rejected with an HTTP 429 response. Scans beyond the included volume are either billed at your Plan’s overage rate or refused with an HTTP 402 response, depending on your Plan.

We may apply reasonable technical limits — maximum file size, maximum request size, timeouts and concurrency caps — to protect the Service, and may adjust Plan limits prospectively with notice.

You must not, and must not permit anyone to:

• submit any Document you do not have the right to submit, or for which you lack a lawful basis to have it processed;
• submit unlawful material, or material that infringes the rights of others;
• attempt to gain unauthorised access to the Service, other customers’ data, or the underlying infrastructure;
• probe, scan or test the vulnerability of the Service without our prior written consent;
• circumvent or attempt to circumvent quotas, rate limits, authentication or billing, including by creating multiple accounts;
• use the URL-fetch feature to cause the Service to request internal, private or otherwise restricted network resources;
• reverse engineer, decompile or attempt to derive the source code, models or prompts underlying the Service, except to the extent this restriction is prohibited by applicable law;
• resell, sublicense or provide the Service to third parties as a substantially similar standalone service; or
• use the Service to build a competing extraction product, or to generate training data for that purpose.

We may suspend access immediately, without notice, where we reasonably believe continued use presents a security risk, a legal risk, or a risk to the stability of the Service for other customers.

As between you and us, you retain all right, title and interest in your Customer Content. We claim no ownership of the Documents you submit or the Extracted Data returned to you.

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, transmit, and process your Customer Content solely to the extent necessary to provide, secure and support the Service, and to comply with law. This licence ends when the content is deleted, subject to routine backup cycles and any retention required by law.

We do not use your Documents or Extracted Data to train machine-learning models, and we do not sell them. Our processing of personal data contained in Documents is governed by the Privacy Policy and the Data Processing Agreement.

You warrant that you have all rights, consents and lawful bases necessary for us to process the Documents you submit, including where they contain personal data relating to your employees, customers or suppliers.

The Service performs automated, probabilistic extraction. It reads images and documents of varying quality using optical character recognition and machine-learning models, and it can and will produce results that are incomplete, mis-read, mis-classified or simply wrong — including in ways that look plausible. Confidence scores are estimates produced by the same automated process; a high confidence score is not a guarantee of correctness.

We make no representation or warranty that Extracted Data is accurate, complete, current, or fit for any particular purpose, including bookkeeping, tax filing, expense reimbursement, VAT reclaim, audit, lending decisions, fraud detection or any regulatory submission.

You are solely responsible for reviewing and verifying Extracted Data before relying on it, and for implementing whatever human review, reconciliation or control procedures your use case requires.

The Service is a data-extraction tool. It does not provide accounting, tax, audit, financial, legal or compliance advice, and nothing it returns constitutes such advice. Tax rates, VAT treatments and country determinations produced by the Service are derived from the submitted Document and may be incorrect or out of date. You are responsible for your own tax and accounting positions and should obtain qualified professional advice.

You are responsible for:

• Verification. Checking Extracted Data before it is used in any financial, tax, accounting or decision-making process.
• Backups. Maintaining your own independent copies of every Document and every result you need to keep. The Service is not a system of record and is not a backup service. Stored originals are deleted after the retention period configured for your account — 30 days by default — and requests made with parse-only mode are never stored at all.
• Lawful basis. Ensuring you may lawfully submit each Document, and providing any notices or obtaining any consents required from the individuals concerned.
• Integration. Handling errors, timeouts, rate-limit responses and retries correctly in your own systems, and securing the API Keys and webhook endpoints you configure.

The Service, including its software, models, prompts, documentation, interfaces, and the Tagjet name and logo, is and remains our exclusive property and that of our licensors. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to use the Service in accordance with your Plan, and nothing more. You may not use our trademarks without our prior written consent.

Each party may receive information of the other that is marked confidential or that a reasonable person would understand to be confidential. Each party will protect the other’s confidential information with at least reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and contractors bound by comparable obligations. These duties do not apply to information that is or becomes public without breach, was already lawfully known, is independently developed, or must be disclosed by law — in which case the disclosing party will, where lawful, give prior notice.

The service, including all extracted data, is provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, or uninterrupted or error-free operation.

We do not warrant that the Service will meet your requirements, that defects will be corrected, or that the Service or the servers that make it available are free of harmful components. No advice or information obtained from us creates any warranty not expressly stated in these Terms.

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages; nor for any loss of profits, revenue, business, goodwill, anticipated savings, or data; nor for any loss arising from your reliance on extracted data — whether the claim arises in contract, tort, negligence, statute or otherwise, and whether or not we were advised of the possibility of such loss.

Our total aggregate liability arising out of or relating to the service or these terms will not exceed the greater of (a) the fees you actually paid to us in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) EUR 100.

These limits apply to all claims in aggregate, not per claim, and survive termination. Because the Service is offered at a price that reflects this allocation of risk, these limits are an essential basis of the bargain between us; without them the Service would not be offered at these prices.

What is not excluded. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited — including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for intentional misconduct or gross negligence, or any statutory rights you have as a consumer. Where a limitation is held unenforceable, it applies to the maximum extent permitted, and the remaining limitations continue in force.

You accept that automated extraction is inherently imperfect and that using it in a financial, accounting or compliance workflow carries risk. You assume that risk. We are not responsible for any loss you or any third party suffer as a result of:

• incorrect, incomplete or missing Extracted Data, or a confidence score that did not reflect actual accuracy;
• decisions, filings, payments, reimbursements, reclaims or refusals made in reliance on Extracted Data;
• loss, corruption or deletion of Documents or results, including deletion at the end of the retention period, deletion on erasure request, or loss where parse-only mode was used;
• interruption, degradation, latency or unavailability of the Service, including where caused by a third-party provider;
• your integration, your configuration, your API Key handling, or your failure to process error responses; or
• unauthorised access to your account or keys that did not result from our breach of these Terms.

You will defend, indemnify and hold harmless SIA "MICRON", its officers, employees and contractors from and against any third-party claim, demand, proceeding, loss, liability, damages, fine, penalty, cost or expense (including reasonable legal fees) arising out of or relating to: (a) Customer Content, including any claim that it infringes rights or was processed without a lawful basis; (b) your use of the Service or of Extracted Data, including any claim by your own customers, employees, auditors or tax authorities; (c) your breach of these Terms or of applicable law; or (d) your breach of data-protection obligations owed to individuals whose personal data you submitted. We will notify you of any such claim, allow you to control the defence with counsel of your choosing, and provide reasonable cooperation at your expense; you may not settle a claim in a way that imposes obligations on us without our written consent.

We aim for high availability but do not guarantee any level of uptime, latency or throughput unless we have signed a separate written service-level agreement with you. We may modify, suspend or discontinue any part of the Service, including endpoints, response fields, models and Plan features, and will use reasonable efforts to give advance notice of changes that are materially adverse to existing integrations. We may perform maintenance, including emergency maintenance without notice.

The Service depends on independent third parties — including our hosting provider, our extraction model provider, our payment processor and our email delivery provider — each of which is listed in the Privacy Policy. Their acts, omissions, outages, pricing changes and terms are outside our control, and we are not liable for them. Where you configure outbound webhooks, you are responsible for the endpoint you nominate and for validating the signatures we send.

Neither party is liable for any failure or delay in performance caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, labour disputes, epidemics, governmental action, network or power failures, denial-of-service attacks, and failures of third-party providers or infrastructure. Payment obligations already accrued are not excused.

These Terms apply for as long as you have an account. You may terminate at any time by cancelling your subscription and deleting your account. We may suspend or terminate your access immediately on notice for material breach, non-payment, suspected fraud, abuse, or where required by law.

On termination, your right to use the Service ends and we may delete your account data. Export anything you need first. Sections concerning ownership, confidentiality, disclaimers, limitation of liability, assumption of risk, indemnification and governing law survive termination.

We may update these Terms. For material changes we will give reasonable advance notice by email or in the dashboard before they take effect. Continued use of the Service after the effective date constitutes acceptance. If you do not accept a change, stop using the Service and cancel your subscription before the effective date.

If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable and to preserve its intent, and the remaining provisions stay in full force. Our failure to enforce a provision is not a waiver of it.

You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets. These Terms, together with the Privacy Policy, Cookie Policy and, where applicable, the Data Processing Agreement, are the entire agreement between us regarding the Service and supersede any prior understandings.

These Terms and any dispute arising out of or in connection with them are governed by the laws of the Republic of Latvia, without regard to conflict-of-laws rules. The courts of the Republic of Latvia have exclusive jurisdiction, and both parties submit to that jurisdiction.

If you are a consumer, this does not deprive you of the protection of mandatory provisions of the law of your country of residence, and you may also bring proceedings there. Consumers in the EU may use the European Commission’s online dispute resolution platform. Before commencing proceedings, please contact us at support@tagjet.app so we can try to resolve the matter directly.

Questions about these Terms: support@tagjet.app. Privacy and data-protection matters: privacy@tagjet.app. Postal address: SIA "MICRON", Aldaru iela 36/38 – 21, Liepāja, LV-3401, Latvia.